News24 Help Center — Quick Solutions for Any Issue
This Help Center is here to answer any questions or concerns you may have at news24. From opening an account to payments, game rules, and transactions — you'll find everything you need right here. Browse the topics below for quick answers, or get in touch with our support team directly.
How Does the Help Center Work?
What is the Help Center?
The news24 Help Center is your one-stop resource for everything related to using the platform. Whether you're a new user or a seasoned gamer, you'll find guides, step-by-step instructions, and troubleshooting solutions all in one place. Can't open an account, stuck on a payment, or unsure about game rules — it's all covered here in detail. Always check here first, and if you still can't find the answer, head over to live chat.
When is support available?
The news24 support team is available 24/7, all week long. No matter where you are in Bangladesh, you can get instant help via live chat at any time. Most common issues are resolved within 5 to 15 minutes on average. Complex cases may take a little longer, but every request is taken seriously and no question goes unanswered.
What do you need help with?
Go directly to the relevant section below based on the type of issue you're facing.
Account Registration
Opening a new account on news24 is quick and completely free. Registration takes just a few minutes using your mobile number. Signing up with accurate information ensures smooth payments and withdrawals later on.
Sign UpLogin & Password
If you're having trouble logging in, first make sure your mobile number and password are correct. If you've forgotten your password, use the "Forgot Password" option on the login page. If your account gets temporarily locked after multiple failed attempts, contact support.
Log InDeposits & Withdrawals
Deposits via bKash, Nagad, and Rocket are quick and straightforward. For withdrawals, you must use a mobile number registered in your own name. Visit the Financial Transactions page for full details.
Transaction DetailsGame & Betting Rules
News24 offers Sports Betting on cricket, football, and more, along with a full range of casino games. Each game has its own rules and payout structure, detailed on the game page itself. New games are added regularly, and popular titles are featured right on the homepage.
Explore New GamesAccount Safety
Use a strong password to keep your account secure, and never share your login details with anyone. If you notice any suspicious activity, contact support immediately. news24 will never ask for your password over the phone or via message.
Learn MoreMobile Usage
News24 is fully mobile-friendly and works directly from the browser on any Android or iOS device. Navigation is smooth even on smaller screens, with no issues for betting or gaming. It works equally well on mobile data or Wi-Fi.
Popular GamesTroubleshooting Steps
Follow the steps below for a quick resolution to any issue.
Step 1 — Identify the Issue
Start by identifying exactly where the problem lies — your account, a payment, a game, or something else. A clear description of the issue helps the support team resolve it faster. Read the relevant section on this page to see if your question has already been answered.
Step 2 — Visit the FAQ Page
The news24 FAQ page covers detailed answers to the most common questions. In most cases, you'll find what you need there without having to contact support separately. Topics are organized by category, making it easy to locate the information you're looking for.
Step 3 — Come to Live Chat
If you can't find an answer on the FAQ page, use the live chat available in the bottom corner of any page. Have your account details and a description of the issue ready before you start the chat. A support agent will respond promptly and walk you through the steps if needed.
Step 4 — Follow Up
After your issue is resolved, make sure everything is working correctly. If the same problem comes up again, contact support with the reference number from your previous chat. news24 keeps a record of every issue to ensure faster assistance in the future.
Quick Tips
- Have your transaction ID ready before starting a chat
- Keeping screenshots makes it easier to explain the issue
- Always keep your registered mobile number handy
- Avoid opening multiple chats at the same time
Support Categories & Resolution Times
The table below lists common issue types and their expected resolution times.
| Issue Type | Support Channel | Expected Time | Priority |
|---|---|---|---|
| Login / Password Issues | Live Chat | 5–10 minutes | High |
| Deposit Not Credited | Live Chat + Transaction ID | 10–30 minutes | High |
| Withdrawal Delay | Live Chat | 15–60 minutes | Medium |
| Game Not Loading | FAQ / Live Chat | 5–15 minutes | Medium |
| Account Verification | Live Chat + Document | 1–24 hours | Normal |
| Bonuses & Promotions | FAQ / Live Chat | 10–20 minutes | Normal |
| Technical Issues | Live Chat | 15–45 minutes | Medium |
Deposits & Withdrawals — Step-by-Step Guide
Depositing and withdrawing funds on news24 via mobile banking in Bangladesh is simple and hassle-free. The full process is outlined below.
How to Make a Deposit
- To your news24 account Login and click the "Deposit" button.
- Choose your preferred payment method — bKash, Nagad, or Rocket.
- Enter the deposit amount and send the money to the designated merchant number.
- Copy the transaction ID and paste it into the deposit form.
- Tap the "Confirm" button — your balance is usually updated within 5 to 15 minutes.
How to Make a Withdrawal
- Log in to your account and go to the "Withdrawal" option.
- Enter the withdrawal amount and your registered mobile number.
- Select your payment method — make sure to use a number registered in your name.
- A confirmation message will appear once your request has been submitted.
- Once processed, the funds will arrive in your mobile wallet — usually within 15 minutes to 1 hour.
Important — What You Need to Know Before Withdrawing
Account verification (KYC) must be completed before withdrawals can be processed. Withdrawal requests cannot go through without it. Withdrawals to third-party numbers are not permitted — funds are only sent to a mobile number registered in your own name. For information on minimum withdrawal amounts and daily limits, Financial Transactions Visit the page.
Detailed Topic Guides
Get the details you need on each important topic, covered separately.
Account Verification (KYC)
The account verification or KYC process at news24 is in place for your own security. After registration, you'll need to upload a photo of your national ID or passport to complete verification. Without it, withdrawals are limited and large transactions cannot be processed. Verification is usually completed within 24 hours, and you'll receive an email or SMS once approved. If you run into any issues, reach out via live chat with the required documents.
Sports Betting Support
When betting on cricket, football, tennis, and other sports, common questions come up around understanding odds, cancelling bets, or disputing results. On news24, odds update in real time for every match, and live betting is also available. If you have a dispute over a bet, contact support with the match date, bet amount, and the team you selected. Bet settlement typically takes 30 minutes to 2 hours after the match ends. To learn more about betting options during popular tournaments, Popular Games Visit the page.
Casino Games Support
The casino section on news24 offers slots, live dealer games, roulette, and card games. Each game's RTP (Return to Player) information is available within the game itself, giving you an idea of its payout rate. If a game doesn't load, clear your browser cache and try again, or switch to a different browser. If you get disconnected during a live dealer game, check your account's bet history — results are recorded automatically. To explore new games, New Games Check the page regularly.
Mobile Technical Issues
If you experience issues using news24 on mobile — such as pages not loading, buttons not responding, or a frozen screen — start by refreshing the page. If the problem continues, clear your browser's cache and cookies and try again. Some features may not work properly on older browser versions, so keeping your browser up to date is important. A weak internet connection can cause issues with live betting and live dealer games — a stronger network connection is recommended. If the problem persists, contact support with your device model and browser details.
Security & Data Protection
Your personal information and financial data are stored with the highest level of security on news24.
SSL Encryption
All pages and transactions on news24 are encrypted with SSL (Secure Socket Layer) technology. This means your password, payment details, and personal data are not accessible to any third party. If you see a padlock icon in your browser's address bar, your connection is fully secure.
Game Fairness (RNG)
All casino games on news24 are powered by certified RNG (Random Number Generator) technology. RNG guarantees that every game outcome is completely random and not predetermined. Regular audits by independent third parties are conducted to ensure there is no possibility of manipulation.
Account Security
Use a strong, hard-to-guess password to keep your account secure. news24 will never ask for your password, OTP, or personal information over the phone or by message — if you receive such a request, report it to support immediately. Make it a habit to update your password once a month.
Common Terms & Their Meanings
A simple guide to terms you'll commonly come across while using news24.
- Deposit
- Adding funds to your news24 wallet via mobile banking is called a deposit. Once deposited, your balance can be used for betting or playing games.
- Withdrawal
- Withdrawal refers to transferring your winnings or account balance to your mobile banking account. KYC verification is required to make a withdrawal.
- Odds
- In betting, odds are a number used to calculate the probability of winning and the potential payout. The higher the odds, the bigger the potential win — but the lower the likelihood.
- KYC (Verification)
- Know Your Customer — the process of verifying account ownership. Completed once using your National ID card.
- RNG (Random Number Generator)
- Technology that ensures completely random outcomes in casino games. RNG-certified games cannot be manipulated in any way.
- Live Betting
- Live Betting refers to placing bets in real time while a match is in progress. Since the odds change from moment to moment, quick decision-making is key.
Help Center — FAQ
Direct answers to the questions our users ask most.
All you need to open an account on news24 is an active mobile number and proof that you meet the minimum age requirement (18+). Simply fill in your name, mobile number, and password in the registration form and your account is ready. You'll need to complete KYC using your National ID card before making withdrawals. The entire process can be done from your mobile — no desktop or printouts required. To register, Click here।
After a deposit, your balance is usually credited within 5 to 15 minutes. If more than 15 minutes have passed and your balance hasn't updated, first check your mobile banking app to confirm the transaction was successful. Collect the transaction ID and share it in live chat — our support team will verify and credit your balance promptly. Payments sent to the wrong number may take longer to reverse, so always double-check the merchant number before making a payment.
If you've forgotten your password, go to the login page and click the "Forgot Password" link. An OTP (one-time password) will be sent to your registered mobile number — use it to set a new password. Your new password should be at least 8 characters long and is more secure when it contains a mix of letters and numbers. If you don't receive the OTP, wait a few minutes or request it again. If the problem persists, contact the support team with your registered number.
Withdrawal requests on news24 are typically processed within 15 minutes to 1 hour of submission. Processing may take a little longer late at night or during peak hours. Withdrawals will be delayed if KYC verification is not completed, so make sure to do this in advance. Requests below the minimum withdrawal limit will not be processed, so double-check the amount before submitting. If a withdrawal has been pending for more than 1 hour, contact us via live chat with your transaction reference number.
News24 currently supports deposits and withdrawals via bKash, Nagad, and Rocket — the three most widely used mobile banking services in Bangladesh, ideal for fast and secure transactions. Using a mobile number registered in your own name is mandatory for all transactions. Deposits made using someone else's mobile banking account may result in complications with refunds or withdrawals. For the latest list of accepted payment methods, Financial Transactions Visit the page.
On news24, only one account is allowed per mobile number. If multiple accounts are created, the system will detect this automatically and those accounts may be suspended. Multiple members of the same household can each open their own account using separate mobile numbers. If you've lost access to an old account, contact support rather than creating a new one — account recovery is possible. This policy exists to ensure fairness and security on the platform.
Responsible Gaming Support
News24 believes gaming should always be a source of fun — never a source of problems.
Responsible gaming means knowing your limits and never betting more than you can afford. news24 offers Deposit Limits, Session Time Limits, and Self-Exclusion — all of which you can activate directly from your account settings. If you feel gaming is having a negative impact on your daily life or finances, reach out to our support team right away. Our responsible gaming team is ready to assist you with complete confidentiality. news24 is committed to ensuring gaming always remains fun and safe.
Read the Responsible Gaming PolicyYour Well-Being Is Our Priority
Still have questions? We're here to help!
The news24 support team is available 24/7, every day of the week. Choose what works for you — live chat, the FAQ page, or signing up directly — and get started today. Millions of gamers in Bangladesh trust news24. Come be part of the family.